Contact
We read everything that comes in, and corrections get priority.
What to send us
- Hours corrections. If your warehouse trades different hours from what we list, send the city and state plus what the actual times are. These get fixed fastest.
- Missing information. A department or holiday we have not covered.
- Errors of any kind. Broken links, wrong dates, anything that reads as out of date.
What we cannot help with
We are not Costco and we have no access to their systems. We cannot check your membership, track an order, transfer a prescription, book a tire fitting or process a return. For any of that, contact your warehouse directly or use Costco’s own customer service. Their warehouse locator lists a phone number for every location and every department.
Write to intopens@gmail.com. Put the city and state in the subject line if you are reporting an hours correction, it makes the fix much faster.
Response time
We are a small operation. Expect a few days for a reply, and longer over a holiday period. Corrections often get applied to the site before anyone gets around to replying.